Last Thursday, before the morning light of the African continent completely dispersed the mist in the factory, UNIQUE’s production base already welcomed the guests from afar – customers from Zambia’s capital, Lusaka. This is the first face-to-face communication between the two sides after the three-month technical consultation on the line, marking the imminent departure of our water well drilling rigs to the southern African market.
Professional Reception Shows Manufacturing Strength
At 9:00 a.m., led by Miss Cathy, our sales manager, the customer stepped into the modern factory covering an area of 120 acres. In the well-planned welding workshop, 30 automatic welding robotic arms are accurately completing the welding operation of drill pipe joints.” Our welding qualification rate has remained above 99.97% for five consecutive years,” Cathy said, pointing to the electronic signage that displays process parameters in real time. The customer stopped to watch the operation process of the fully automated flaw detection line, and the customer specially used professional testing instruments to check the quality of welded seams on the spot, and the final test results matched the electronic records completely, winning the customer’s frequent nods.
In-depth Interaction Verifies Technical Advantages
In the final assembly workshop, the customer focused on the UY260 fully hydraulic water well drilling rig to be delivered soon. Cathy demonstrated the modular quick-assembly system on site…”. This is exactly what we need!” The customer said excitedly, ‘Zambia has complex terrain, and the ability to rapidly deploy equipment is critical.’ The technical team then launched a two-hour in-depth communication, for the African red soil layer drilling parameter settings, high-temperature environment hydraulic system protection and other specific issues, engineers on-site access to historical construction data, combined with the three-dimensional simulation system to give customised solutions.
Rigorous Testing Wins Final Approval
The field testing session in the afternoon pushed the inspection to the climax. In the professional test site, the equipment needs to continuously complete the three challenges of 30 metres of hard rock drilling, emergency shutdown and restart, and extreme angle deviation correction. When the drill bit was drilling steadily in the granite layer at a feed rate of 1.2 m/min, the customer took the initiative to request to see the real-time torque data; in the simulation test of sudden power failure, the hydraulic accumulator device completed the emergency response within 7 seconds; the automatic deviation correction system after 45-degree tilting drilling triggered a heated discussion. The test results of all 26 performance indexes reached the standard, which made the customer sign the comment of ‘exceeding expectations’ on the acceptance sheet.
Deepening the bond of co-operation through cultural integration
During the subsequent business negotiation, we specially prepared bilingual after-sales service manuals and product brochures. When they learnt that our products are guaranteed for one year
